Order Handler, Dammam

Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, abilities, ethnicity and generations. Together, we are embarking on a journey where each and every one of us, individually and collectively, welcomes and celebrates individual differences.

ABB Measurement and Analytics develops, produces, sells, delivers and services products and solutions to enable industrial and energy customers to operate more efficiently and profitably. We are dedicated to serving our customers with the best digitally enabled solutions to meet their needs quickly and reliably, while providing the support of a global service network.

Your responsibilities

• Upon sales documents receipt from Sales, Review of Contract documents and ensure that all order documentation required is available and aligned -Payment terms, incoterms, transport mode (Sea/Air) PO, T&Cs, price, currency etc.
• Book Order accurately into order management system (SAP) after the necessary local approval matrix.
• Commercial take over from Sales, Invoice placements as per payment terms and internal requirements
• Ensure that orders are booked and properly handover within the targeted time and communicate effectively with all the stake holders
• Arrange Internal project kickoff meeting with cross functional team if the orders requires
• Maintain with full responsibility the Material Master with high quality (SAP)
• Support Sales team for checking the customer status, credit limit, etc
• Learn the PAMA product / Service portfolio’s and book order with high quality
• During the execution of the order and follow up with all involve functions and monitor order status to reduce the risk of delay and ensure OTD
• Continuous monitor and control the order documentation is maintained in the share point / One drive. Directly responsible for maintaining and updating the documentation for respective projects as per quality process
• Project milestone update & cost planning in SAP/Excel
• Reporting the orders intake on weekly basis to the management
• Keeps all dates updated in SAP based on production schedule , material availability and supplier and customer confirmation
• Response to customer requests on the orders and provide updates in a timely manner.
• Review overdue payments of the customer before booking the order
• Acknowledge customers complaints and involve the right team members, and provide update to the customer
• Ensure the resolution of customer issues (e.g., order, technical, payment) by coordinating with Sales, Operations, Supply Chain Management, and other internal and/or external teams
• Builds long-term and sustainable customer relationships and prioritizes the work according to the defined criteria, in order to ensure consistent customer satisfaction
• Support execution team to follow up with suppliers and customers on drawings submission and drawing approval with the support of sales / operation team.

Your background

• Ideally, you’ll hold a Bachelor’s Degree in Science / Engineering / Commerce, with the following requirements:
• Minimum 5 – 7 years ‘of experience
• Excellent written and verbal communication skills with the ability to influence both internally and externally
• Prefer to have SAP experience.
• Required experience in order booking and invoicing.
• Should have strong customer management experience, positive and solution-oriented attitude.

More about us

We look forward to receiving your application (documents submitted in English are appreciated). If you want to discover more about ABB, take another look at our website www.abb.com. Work model: remote #LI-remote Work model: hybrid #LI-hybrid Work model: on site #LI-onsite