هيئة الزكاة والضريبة والجمارك Hiring for Integration Management Operations Section Manager t الرياض الرياض السعودية Full Time

The job holder is responsible for supporting and maintaining the integration of ZATCAs’ applications, technologies and e-channels in order to ensure they are constantly available and highly performing for the end users within agreed quality, SLAs and within set standards.

Key Activities:

• Implement and ensure the achievement of ZATCA’s strategy, aspirations and Integration Management Operations specific objectives
• Provide input to identify Integration Management Operations required projects to meet future demands
• Implement plans and provide input to enable achievement of Integration Management Operations goals that support ZATCA’s overall strategic plans
• Participate in Integration Management Operations annual budgeting cycle and process
• Manage Integration Management Operations efficiently and within budget, and report accurately on progress made and challenges encountered
• Develop integrated application operations plan, processes and documents and clarify the support scope, priorities and agreed service level agreements
• Keep aware of system-wide changes and application deployments in order to understand the impact on integrated applications’ availability and take the necessary steps to prepare preventive maintenance to eliminate integrated application outages
• Act as a single point of contact between IT, end users and vendors with respect to incidents and problems related to integrated applications, and e-channels
• Review requests and incidents across multiple integrated applications in order to maintain focus on highest business impact issues first
• Support in troubleshooting and resolving integrated applications problems in alignment with set priorities and criticality
• Participate in documenting and reviewing integrated applications maintenance agreements and service contracts for optimal results
• Support in the update of user manuals and training manuals in order to ensure up-to-date documentation after integrated application changes
• Review integrated applications support performance reports including users’ satisfaction levels and feedback in order to provide recommendations and circulate to all relevant stakeholders
• Participate in the identification and recruitment of key talent
• Guide, mentor and support direct reports in order to execute duties according to set policies and processes
• Perform on-the-job training for direct reports and provide feedback

Knowledge and Experience :

An optimal of 7 years of relevant experience, with a preferred 2 years of experience in managerial level

Education and Certifications :

• Bachelor’s degree in Computer Science, Information Technology, or equivalent is required
• Master’s degree in Information Technology Management, Computer Science, Business Administration, or equivalent is preferred